National Audit Reveals Wait Times for VA Facilities - KULR-8 Television, Billings, MT

National Audit Reveals Wait Times for VA Facilities

Posted: Updated:
HELENA -

Wait times for veterans at one of the VA facilities in Montana is more than three times longer than the VA’s goal.

In findings released Monday, patients looking for care are waiting an average of 48 days through the Fort Harrison Veterans Affairs Medical Center outside Helena. The department's goal is 14 days, but now, managers there say that goal was unattainable because of existing resources and growing demand. The findings are part of the national audit ordered after claims that veterans were dying while waiting for care in phoenix.

The audit also says the medical centers at Fort Harrison and Billings require further investigation.

"I think the point of the secondary review with the OIG is to try and have the OIG come in and figure out was there willful misconduct and I would say in VA Montana I do not believe that we've had any willful misconduct,” said Dr. Trena Bonde, VA Montana Health Care System Chief of Staff. “It’s just that the scheduling is so complex that some staff really didn't understand the process"

Dr. Bonde says they're working to improve processes and procedures in training schedulers and leaders

The wait time for patients seeking a primary care doctor at the VA center in Cheyenne is more than 32 days. There were no wait times for the clinic in Billings because statistics came from the parent VA in the state.

  • LocalMore>>

  • Charity Work Hospitals

    Charity Work Hospitals

    Wednesday, July 30 2014 9:16 PM EDT2014-07-31 01:16:24 GMT

    Billings hospitals talk about their charity work after a report released by the Montana Attorney General on charitable hospitals.

    Billings hospitals talk about their charity work after a report released by the Montana Attorney General on charitable hospitals.


  • Fire Restrictions

    Fire Restrictions

    Wednesday, July 30 2014 9:02 PM EDT2014-07-31 01:02:47 GMT
    Several counties in our area have issued fire restrictions. Yellowstone County has issued Stage One fire restriction, which limit campfires and smoking areas. Carbon County has moved on to Stage Two restrictions, which set limits on certain work that can be done during the hot hours of the day. Decisions like these aren't just made by the county, however. They actually take a lot of coordination between different agencies."We try to work very hard to coordinate that," says Carmen Thomason, wh...
    Several counties in our area have issued fire restrictions. Yellowstone County has issued Stage One fire restriction, which limit campfires and smoking areas. Carbon County has moved on to Stage Two restrictions, which set limits on certain work that can be done during the hot hours of the day. Decisions like these aren't just made by the county, however. They actually take a lot of coordination between different agencies."We try to work very hard to coordinate that," says Carmen Thomason, wh...
  • Billings Clinic & St. Vincent Healthcare Receive Record Donation

    Billings Clinic & St. Vincent Healthcare Receive Record Donation

    Wednesday, July 30 2014 9:02 PM EDT2014-07-31 01:02:30 GMT

    Billings Clinic and St. Vincent Healthcare received an incredible joint donation Wednesday.

    Billings Clinic and St. Vincent Healthcare received an incredible joint donation Wednesday.