Investigation Ongoing in United Flight 1676 - KULR-8 Television, Billings, MT

Investigation Ongoing in United Flight 1676

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BILLINGS -

The National Transportation Safety Board is still investigating what happened Monday, when turbulence injured five people on a United Airlines flight headed to Billings.

Christen David, a United Airlines spokesperson, says United no longer is providing updates on the flight attendant who was hurt out of respect for her privacy. The aircraft affected by turbulence left Billings Wednesday for Houston. David says they are still assessing what aircraft repairs are necessary. She also says a flight safety team is reviewing flight data.

Passengers on the flight also received an email from United apologizing. In the email sent to us by another passenger on the flight, United writes, "At United, we take pride in being a reliable part of your travel plans, and your satisfaction is of paramount importance. I invite you to visit the following website to select a token of our appreciation."

The passenger says there was no token of appreciation to choose from right away and the messages were general.