Ask a Nurse Employee Retires - KULR-8 Television, Billings, MT

Ask a Nurse Employee Retires

Posted: Updated:
BILLINGS -

St. Vincent Healthcare's Ask a Nurse has been around helping new moms for 25 years. It's a bittersweet Sunday for some of the nursing staff who has worked on it for 25 years.

The Ask a Nurse program has been around for nearly two decades, and one nurse who has been with the program for 23 years is saying goodbye.

Just ask any mom, and she will tell you how the Ask a Nurse hotline saved her world. The hotline allows parents to call in with health-related questions, at any time of the day.

Asks a Nurse caller, Crystal Smith said, "As a first time mom I had lots of questions. Even though I'm a nurse, at the time that I had my daughter I was a O.R. nurse, so I didn't deal with babies."

In the last two decades, if you were one of these concerned parents, you likely called and talked to registered nurse Patricia Hofstad.

Patricia has been with the program for 23 years, bringing peace of mind.

People ask a lot of questions like, "Asking about feeding problems, or especially during flu season we have a lot of questions about what to do with vomiting and diarrhea," said Hofstad.

Some moms can describe her as a super hero, because she's been answering phone calls from mothers who have questions on their new babies

"It's a service that's free to the public, and people can call in and see if they have symptoms. We triage symptoms, and help them decide if they need to see a physician," said Hofstad.

Being a new mom isn't easy, and if you're like Smith, who's over 500 miles away from her mom, this hotline is a blessing.

"And when we had our first child, not having mom around when you have the questions in the middle of the night, or when you're stressed," said Smith.

Hofstad said she plans on taking several vacation trips to Seattle and Vancouver with her family.