Reducing Waiting Room Times - KULR-8 Television, Billings, MT

Reducing Waiting Room Times

Posted: Updated:

New procedures are being implemented and equipment is being added to cut patient wait times at St. Vincent's Primary Care Clinics.

An electronic medical record system is allowing the clinics to anticipate patient's needs prior to the appointment. It will allow all medical staff to prepare for the patient's visit, and to make it a seamless process from registration to checkout.

"Our patients are our number one focus," said Mary Beth Noe, Clinic Manager for the St. Vincent Physician Network. "We need to focus on our patients first, and we find that if we pre-plan a little bit ahead with them, that they're ready for us and the physicians are ready to see the patients and follow through."